Routine functions

Three routine functions

Each function supports the same goal: clear information and organized handoffs for every visitor.

Reception

The front desk greets visitors, confirms who they are here to see, and directs them to the right area.

General care intake

Intake staff record basic details and note the reason for the visit before a consultation begins.

Care coordination

Coordinators support patients and families as they move between departments, referrals, and transfers.

Arrival and intake

From desk to consultation

01

Desk registration

Reception records your name and visit reason at the front desk.

02

Clinical check-in

A standardized check-in confirms details before you wait for your turn.

03

Intake review

Intake staff note the information the care team needs for your consultation.

04

Consultation

You are directed to the consultation area, where the care team meets you.